AiPBX

Voicemail

Every SIP extension has a mailbox. Callers reach it when the extension does not answer, is busy or unreachable, or always — chosen per extension (Extensions → Call settings, or My phone).

Listening

• From the desk phone: *97 (own mailbox) or *98 (any mailbox, asks for its number); the voicemail lamp shows new messages.
• In the portal and the mobile apps (My phone): play, download and delete.
• By e-mail: the message as an attachment, from the template Voicemail (E-mail → Templates); on or off per extension.
• Push notification to the mobile apps.

Limits and PIN rules

PBX settings → Voicemail (applied with Apply):

Setting	Default	Range
Longest message	no limit (0)	0–3600
Shortest message kept	0 s	0–60
Messages per mailbox	100	10–9999
Silence that ends a message	10 s (0 = off)	0–60
Wrong PINs before hanging up	3	1–10
Shortest PIN	4 digits	4–10
PIN may not be the extension number	on

A PIN typed on the extension form or in My phone must follow the rules. A mailbox saved without a PIN gets a random one (6 digits or the minimum, whichever is longer); before 1.50.10 an empty PIN became the extension number, which anyone could guess. The tab shows how many mailboxes still have a PIN that breaks the rules. A PIN changed from a phone (*97) must be at least as long as set here (Asterisk’s minpassword).

Messages are stored once, as WAV, in /var/spool/asterisk/voicemail/default/<extension>/; how long they are kept is set under Privacy.

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